1. Are the toys new or pre-owned?

Most toys available on Playful Pages are pre-owned toys from Khilonewala's inventory. Every toy is thoroughly inspected, cleaned, sanitized, and quality checked before being listed for sale. The condition of each toy is clearly mentioned on its product page.

2. Are the toys safe for children?

Yes. Every toy is carefully inspected before shipment. Toys with broken parts, sharp edges, or safety concerns are not offered for sale.

3. Why are the prices so low?

Playful Pages is Khilonewala's official clearance store. We offer quality toys at heavily discounted prices to make educational play affordable while promoting sustainable reuse.

4. Do you deliver across India?

Yes. We ship to most serviceable PIN codes across India through trusted courier partners.

5. How long does delivery take?

Orders are generally dispatched within 1–3 business days. Delivery usually takes 3–7 business days depending on your location.

6. How can I track my order?

Once your order is shipped, you will receive a tracking number via email or SMS so you can monitor your shipment.

7. Can I cancel my order?

Yes. Orders can be cancelled before they are shipped. Once dispatched, cancellations are no longer possible.

8. What is your return policy?

Returns are accepted only if:

• The wrong product is delivered.
• The product arrives damaged.
• Items are missing from your order.

Return requests must be submitted within 48 hours of delivery along with photographs.

9. Do the toys come with original packaging?

Not always. Product descriptions clearly mention whether the original box or accessories are included.

10. Are batteries included?

If a toy originally includes batteries, the product description will specify whether they are included. Unless mentioned otherwise, batteries may not be supplied.

11. Are all accessories included?

Each product listing mentions the accessories included with the toy. Please read the description carefully before placing your order.

12. Which payment methods do you accept?

We accept secure online payments through major credit cards, debit cards, UPI, net banking, and supported digital wallets available during checkout.

13. How can I contact customer support?

You can contact our support team through the Contact Us page or by emailing us. We aim to respond within one business day.